Terms and Conditions

Jessie the Florist only designs with florals that we hand select to ensure quality, proper processing, and design vision. Flowers are delicate and need proper care, after being received. Florals will have a care instructions sheet included to ensure long lasting beauty.

Florist agrees to provide floral decorating services as described in the provided estimate. We offer a drop off only service where an employee will drop off items to the venue or we do a full service with a florist on hand to decorate the venue and place out floral items.

Reasonable substitutions may be necessary due to seasonal availability and/or quality of floral product and Client hereby releases Florist from any liability resulting from substitutions made by Florist. Client hereby agrees to permit Florist to use Florist’s best judgment in making any substitutions, should the need arise. Client agrees that all items needed for the event, including floral items will be finalized at least 30 days prior to the event. At the time of finalization, the final copy of the invoice will be prepared and payment in full is due for all items as outlined in the invoice. The final copy of the invoice will constitute the agreement of flowers and services to be provided. Preliminary proposals prepared prior to the final proposal are for estimating and planning purposes only.

Proposals are quoted on an itemized basis. In the event of mathematical errors on the proposal, the itemized pricing will be the final cost due, regardless of the Total, Sub-Total, or other informational categories.

Client agrees to reserve the date of the event with a $100.00 non-refundable deposit for all events, which is based upon the initial preliminary invoice.

Events are reserved on a first come, first served basis. The deposit will be applied to the overall floral designing cost. Final payment in full is due and must be received by Jessie the Florist no later than 30 days before the event, unless discussed otherwise and made aware to Jessie the Florist.

All payments made are non-refundable but, in the event of postponement or cancellation, may be applied to another date within 1 calendar year from original event date.  

Any claims for non-delivery or missing items must be presented in writing to Florist within 24 hours of the event and Client hereby releases Jessie the Florist from any and all claims for any reason whatsoever other than for non-delivery or missing items. 

Cancellation or postponement notice must be made in writing and will be considered received when such notice is received and noted by Jessie the Florist. Any and all cancellation or postponements must be made 30 days prior to the event.

Clients are encouraged to make any changes at a scheduled appointment or via email contact with Jessie the Florist. Changes requested within 30 days of the event cannot be guaranteed. 

Jessie the Florist strives to provide the best customer service available.  We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:

1. If any customer claims an order was not delivered, we ask that we are given at least 24 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but the recipient was not home/available to accept the order. Incorrect Address/Re-Delivery Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a $10.00 charge.

2. If it is determined that Jessie the Florist did not make the delivery attempt, it is our policy that we will provide you with a refund.

3. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement or the recipient is unhappy, the recipient should contact Jessie the Florist within 24 hours. In almost every case, Jessie the Florist will gladly replace the arrangement. To request a replacement, Jessie the Florist must be contacted within 24 hours of the delivery. Bear in mind that flowers and plants are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by Jessie the Florist. No refunds or replacements will be made for any order should the recipient or sender not notify Jessie the Florist within 24 hours of the original delivery date.

4. Should any customer place an order through Jessie the Florist and then need to cancel the order, the cancellation must be made prior to the delivery or pick up of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.

5. “Substitutions Allowed” –  Jessie the Florist will always attempt to fulfill an order as closely as possible. However if the container, flowers, plants or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order.

6. Jessie the Florist is not responsible for any order where the recipient refuses to accept the item. Jessie the Florist will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

7. If the customer has picked up the floral arrangement, and has seen the quality of the flowers, it is the responsibility of the customer to then care for the flowers once it has been received . No refunds will be given if any question of the quality of the arrangement is not given within 24 hours.

8. When a customer allows substitutions, this means that the sender is allowing Jessie the Florist to use flowers they have in stock  to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in a ceramic container, a different container with similar value will be used. Reasonable substitutions may be necessary due to seasonal availability or quality of product and Customer hereby releases Florist from any liability resulting from substitutions made by Florist.